Privacy policy
Green Dot Pulse: Stock Status is provided by FB Solutions, Netherlands. This policy explains how we handle information when you install, use or contact us about the app.
Information the app handles
- Store and installation information: your Shopify store domain and identifier, installation permissions, and authentication credentials needed to securely connect the app to your store. Shopify authentication may also provide account information such as a user's identifier, name, email address, language and account-owner status.
- App settings: your stock messages, language choices, low-stock threshold and animation preference. These settings are stored with the app installation in Shopify.
- Subscription information: the selected app plan, subscription status, billing-cycle dates and related access information. Shopify processes app charges; we do not collect your payment-card details.
- Technical information: our hosting and platform providers process connection information, which may include IP addresses, and operational logs to deliver and protect the service. Application request logs redact URL query strings.
- Support correspondence: your email address and any information you choose to include when you contact us. Please do not send passwords, access tokens or customer records.
The stock indicator uses product-variant availability and inventory information rendered by Shopify. It does not send shopper activity to our application server. The app does not request customer or order API access and does not maintain a database of your customers, their orders or their browsing activity.
Why we use information
We use information to authenticate your store, provide and save the app's features, verify subscription access, answer support requests, investigate faults and protect the service. We process information as needed to provide the service you request, for our legitimate interests in operating and securing it, and where required to meet legal obligations. For store information processed on your behalf, you remain responsible for your own obligations as a merchant.
Service providers and international processing
The app uses Shopify for store integration, settings and billing, and Railway for application hosting and database storage. Support messages sent to our contact address are processed through Gmail. These providers process information under their applicable terms and privacy arrangements. We do not sell personal information or use app information for targeted advertising.
The app's Railway service is hosted in the United States. Information may therefore be processed outside your country, including outside the European Economic Area. International processing is subject to applicable data-protection requirements and the relevant providers' contractual arrangements. Contact us if you need information about the safeguards applicable to your use of the service.
Retention and deletion
We keep authentication and subscription records while needed to operate the app for your store. When Shopify delivers a verified app-uninstall notification or store-deletion request, the app deletes its stored session and subscription records for that store. Shopify manages the lifecycle of settings attached to the app installation. Hosting logs follow the hosting provider's retention settings and are separate from the application database.
Support correspondence may be kept while needed to resolve your request and maintain necessary support records, or to meet legal obligations. You can contact us to request deletion of correspondence that we no longer need. Removing the app stops its access to your store; Shopify separately manages subscription and billing records.
Your choices and rights
You can change your messages and settings in the app, manage your subscription through Shopify and uninstall the app from your Shopify admin. Depending on applicable law, you may have rights to access, correct, delete or receive a copy of personal information, or to object to or restrict processing. Send requests to the address below; we may need to verify that you are authorized to make the request. You may also complain to your local data-protection authority, including the Dutch Autoriteit Persoonsgegevens.
If you are a shopper with a question about an order or a store's customer information, contact the store directly. Green Dot Pulse does not hold those order or customer records.
Security
We use HTTPS, Shopify authentication and verification of Shopify webhook signatures. Access credentials remain on the server and are not included in the storefront indicator. No service can guarantee absolute security.
Contact and changes
For support or privacy questions, contact FB Solutions at f.bastih@gmail.com. We may update this policy as the app or its processing changes. The date at the top identifies the latest version.